Error while connecting crystal report runtime, is common which we can see while previewing a layout in the SAP business environment.
The error occurs because there is a runtime is installed with the higher version in your system. there are multiple solutions you can find in Google and SAP SCN like installing SAP crystal report runtime
Solution: Uninstall SAP B1 Client and Install it again from the Setup or from the B1_SHR folder.
This will reinstall the runtime required for the client to preview the CR Layout
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